Well so much for my hopes to exchange the monitor. When I rang SONY they said they won’t replace it unless it had 6 or more dead pixels.
Which is not mentioned anywhere in the warranty or the manual. *surprise*! They just tell you:
“anything up to 6 pixels is considered as normal in the industry.” Even though their warranty promises to replace any defects.
So I went to browse the web. And found out some of the warranty dead pixel horror stories about SONY. In short you’ll be told:
- Up to 5 dead pixels is normal.
- If they are not in the central region of the screen, it’s not a problem.
- Replacement with new screen is only within first 30 days after purchase, and after that you get refurbushed screen.
And if you still insist, they will wear you down with bureaucracy, sending you from reseller to dealer to repairer to manufacturer to distributor.
Asking you to get all kinds of declarations, stamps and certificates.
And get you on something like “Oh that is not an authorised SONY dealer! We won’t replace it.” And by the end you’ll be sorry you started the whole ordeal.
And if you do manage to get it replaced, it will cost you time, effort and nerves. Which for me basically doesn’t worth it.
So I’ll be living with my one dead pixel. Let them have their satisfaction, at the cost of my respect for them. Which I totally lost now.
When you pay $1000 bucks for a 19" monitor you expect to get quality. There are factory seconds shops for anything that’s not perfect.
But apparently by the looks of how things work — you are screwed instead by monitor manufacturers like SONY. You can’t trust them when buying a new product,
and if you do buy, I urge you to ask for it to be unpacked and tested in front of your eyes before you pay the money (how pathetic it is that you have to do that).
Now let’s move on to the second warranty issue. Here I were much more happier (though of course as usual I’ll complain about a few things). My hard drive.
It took a month for me to get my replacement. So I had to spend a month not being able to use my computer properly or fully enjoy my new monitor.
Instead of a Quantum hard drive that I had, I were given a new Maxtor hard drive (which is no wonder, since Quantum HD division has merged into Maxtor).
The drive I received is the newest Maxtor model which boasts ATA133 support, which of course is a total joke and can’t be taken seriously. So I went online
to study the specs and see how my old hard drive
Quantum Fireball Plus AS compares with my new
Maxtor DiamondMax Plus D740X.
Both are 60GB, and after reading their specs, I came to conclusion that my old Quantum HD was a little bit faster and quieter,
but the new Maxtor HD has less parts in it and thus is more reliable. Interestingly, when looking at the top of Maxtor HD,
it looks very similar to Quantum. But the bottom has a totally different look.
Overall I’m very satisfied with Maxtor’s service,
yet I’m sad for losing my old HD. I’ve been a long fan of Quantum HDs, and I bought that HD when I learned of Quantum and Maxtor merger,
so that I could have the last Quantum brand HD. Guess it wasn’t meant to be.
Oh well.
Now let’s move on onto software news since my last update:
new ICQ 2002a Build #3722 is out,
Mozilla 0.9.9 (yay 1.0 will be next!),
WinAMP v2.79,
StarCraft v1.09b,
Quake 3 Arena v1.31.
Also any Russian speaking folks might want to download new Cifirica v3.0.